When ordering from our Web Store, for complete peace of mind our web store is secured by Sage Pay 128bit encryption and accepts the following payment methods:
Contacting Hangar 111 from outside the UK
Unit 8b, Seven Acres Business Park
Newbourne Road
Waldringfield
Woodbridge
Suffolk
IP12 4PS
Frequently Asked Questions
Can I make payment by bank transfer?
Yes. Our banking details are as follows:
Account Number:
Sort Code:
IBAN:
How long will it take to deliver my order?
Each product in the web store will have a note about delivery times. Because we offer such a wide variety of products, we cannot hold everything in stock! If an item is in stock, we usually dispatch shipments within 24hrs of receiving your order, however if the parts are not in stock or there is a problem with your order we will contact you by email or telephone to confirm the details with you.
When is payment taken from my card?
For security purposes and your peace of mind, we do not store any card payment information on our servers. Payment is made at the point of ordering.
What happens if the item is out of stock when I order?
If you order includes items that are out of stock or there will be a delay in shipping your items, we will contact you.
If I email you, how quickly will you respond?
Usually, we respond to all emails within 24hrs, however at busy times this can take up to 72hrs. We recieve over 500 emails per week plus around 300 spam emails that go into our spam filter. On rare occasions, customer emails can fall into our spam filter. If you think your email has not reached us, please use our contacts page or call us.
Can I collect my order from Hangar 111?
Yes. Our busy workshops are always welcoming national and international visitors! If you have placed an order on our web site, but would like to collect in person, please contact us during our workshop opening hours:
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Customer Ordering Terms & Conditions
Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Hangar 111 makes the products available to you.
Prices
The prices payable for the items that you order are clearly set out in the web shop. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.
All prices are expressed exclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the shopping cart section of the web site.
Where items are ordered prior to final release, an estimated retail price or deposit price may be given, in which case the final price charged may be different, as the order may have been placed as much as three months prior to release.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
Please note that we will not be held responsible for any losses incurred as a result of being unable to fulfill an order or supply parts to a customers deadline unless agreed in writing prior to the order being placed.
Delivery
Delivery will be made to the address specified by you within the shopping cart at the time of ordering, or to the address provided on telephone orders.
We do our best to ensure delivery within 5 days of order placement (with the exception of items that have not been released yet, are deposit payments or are out of stock ) but we shall not be liable for losses incurred by delay in delivery arising out of any cause beyond our control.
For Special Orders (e.g. where a customisation service applies or goods are obtained by us specifically for the order), delivery times may be described as a lead time e.g. “Please allow up to 21 days for delivery”. Where this is the case, a deposit or payment in full may be required when placing your order.
Lead time definitions:
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"Coming Soon" – Product is scheduled for release but is unavailable for purchase at this time.
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"Deposits Being Taken" – Product is scheduled for release within 90 days and requires a deposit to secure.
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"Special Order Only" – Product is available for purchase however the product is not normally held in stock for immediate dispatch.
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"Temporarily out of stock" – Please contact us for availability and lead times on this product.
If you order items with different availability dates, we will assume that you require all the products to be held until the last product is ready for dispatch. If you do not wish to wait until all products are available, please contact us by email to arrange for the products to be delivered separately. Please note that separate deliveries for a single order may incur a charge for each dispatch. This is dependant on size, weight and value of the order.
Please ensure that you have received and checked your order in full before arranging fitment or installation of parts. Hangar 111 will not be liable for any costs incurred.
Acceptance
Payment is taken when your order is processed. At the moment that your order is processed, a contract will be made between you and us. Goods will be dispatched once your order is processed.
Your order status may be checked by contacting us by email or by telephone at the Hangar 111 Lotus Performance Centre. For pre-release orders, please check nearer the expected release date in case it has changed, especially if the product is required as a gift.
Cancellation of orders
Provided that the goods are sealed, you have the right to cancel your order up to 14 working days after delivery of the goods by contacting us by email or calling us on +44 (0)1473 811811.
In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given.
If you do not return the goods within 14 days of your cancellation, we will make a charge in respect of the cost of recovering the goods.
If you do not return the goods or fail to make them available for collection within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.
This does not affect your statutory rights.
Returns procedure
We think that you will be delighted with your order from Hangar 111, however if for any reason you would like to return an item within 7 working days of receiving the delivery, just follow this simple process:
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Call us or put in writing (via email) your reason for returning the goods to us and state whether you would like a refund or a credit note.
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Send the item(s) back to use original packaging. With a copy of the original email invoice you received. Please obtain proof of postage as items lost in the post when returning cannot be replaced.
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Please use the Royal Mail when returning the package and obtain adequate insurance for safe return of the item(s).
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Always obtain proof of postage when returning the item(s).
Product(s) must be returned in good condition, with the original packaging intact.
Hangar 111 will not be held responsible for non-delivery of returned goods so we recommend you get proof of posting from the Post Office or your chosen carriage service.
If an item has been returned for any reason other than a product fault or a mistake we have made, you will be refunded the cost of the goods less a re-stocking charge (up to a maximum of 25% of the product rrp) but not the original postal charge or the postal charge for returning the product to us.
Your statutory rights are not affected.
Items purchased at the Hangar 111 web shop can be returned to us over the counter in person at the Hangar 111 workshops.
Items purchased through a Hangar 111 product distributor must be returned to the place of purchase and all refunds will be handled by the place or purchase.
Payment
You can pay by any Visa, Mastercard, credit card, Switch or Delta debit card and Pay Pal. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.
Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order.
General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
All use of your personal information will be made in accordance with our Privacy Policy.
Hangar 111 customer services
If you have an order query, please email or call us.
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Web Site Use Terms & Conditions
These Terms and Conditions govern your use of the Hangar 111 website and your relationship with Hangar 111 (referred to in these terms and conditions as “we” or ”us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Hangar 111 web site.
The Hangar 111 web site
The Hangar 111 web site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the web site you agree to be bound by these Terms and Conditions.
The Hangar 111 web site is made up of a web shop and features pages. In the context of these Terms and Conditions the term “web site” will be used to represent both the web shop (e-commerce) and all other features/content.
These Terms and Conditions govern your use of the entire Hangar 111 web site and web shop and all services provided in connection with these.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Amendments
We may update these Terms and Conditions from time to time and where these changes affect customers a suitable announcement will be made on the Hangar 111 web site. If you do not wish to accept any new Terms and Conditions you should not continue to use the Hangar 111 web site and web shop.
Registration
Registered users will have their details added to our email newsletter distribution list. When you receive an email newsletter you will have the option to unsubscribe from future newsletter. Please contact us if there are any changes to your details and we will update or delete them as required.
Personal information and passwords
Hangar 111 Limited does not collect or track personal information from its web site users other than that offered by the user. Generic information from server logs may be used to track the number of visitors and hits to the web site, and to find out what types of browser software are used by visitors. This information will be used only in aggregate form, and used solely for improving web site design. Note however that as our website often provides links to third party websites, such as those of our business partners, users should review their respective privacy policies to learn more about, what, why and how they collect and use personally identifiable information.
When you register to use the Hangar 111 we site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us via email (see below for contact details).
If Hangar 111 has reason to believe that there is likely to be a breach of security or misuse of the Hangar 111 web site, we may require you to change your password or we may suspend your account.
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Discount Vouchers & Promotional Offers
Where discount vouchers are provided for use when ordering products from the Hangar 111 web shop, we may email you to confirm your details before your order is completed. Hangar 111 reserves the right to withdraw or cancel a discount voucher code for any reason at any time.
Distribution of vouchers and promotional offers
Discount vouchers are and remain at all times, the property of Hangar 111 Limited. The right to use a discount voucher is personal to the original recipient and may not be transferred unless with written permission from Hangar 111 Ltd.
No discount voucher code may be distributed, or published directly or indirectly in any form or by any means for use by anyone other than the original recipient, or stored in a data retrieval system, without the prior written permission of Hangar 111 Limited.
Discount vouchers distributed or circulated without the prior written approval of Hangar 111 Limited, for example on an Internet Bulletin board or on a "bargains" website, are not valid for use and may be withdrawn or cancelled.
Permitted usage of discount vouchers
Unless expressly stated otherwise at the time of issue of the discount voucher code:
- Each issued discount voucher will be valid for use by a recipient only once.
- Only one discount voucher will be valid for use per customer.
- A discount voucher may not be used in conjunction with any other special offer.
- Discount vouchers cannot be exchanged for cash.
- Discount vouchers cannot be used at the Hangar 111 Lotus Performance Centre.
- All discount vouchers are subject to availability and while stocks last.
Excluded goods and services
Certain goods or services are excluded from discount vouchers. Discount vouchers are only applicable to specific products in the Hangar 111 web shop and these products will be specified on release of the voucher code.
Limitation of liability
At all times our acceptance of an order takes place on despatch of the order, at which time the purchase contract will be made and you will be charged for your order.
Hangar 111 shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any discount voucher or any failure or inability of a customer to use a discount voucher for any reason.
Termination of vouchers
We reserve the right to vary or terminate the operation of any discount voucher at any time without notice. The failure of Hangar 111 to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. Hangar 111 reserves its rights in respect of these terms and conditions at all times.
Refunds on promotional offers
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Excluded services
The services provided by the Hangar 111 web site do not include the provision of computer or other necessary equipment to access the Hangar 111 web site. To use the Hangar 111 web site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Intellectual Property
The content of the Hangar 111 web site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Hangar 111 web site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Hangar 111 web site without written permission from Hangar 111 Limited.
No licence is granted to you in these Terms and Conditions to use any trade mark of Hangar 111 Limited or any affiliated companies including, without limitation the names: The Hangar 111 Lotus Performance and Hangar 111 X-Bow Performance.
Limitations
You may not use the Hangar 111 web site for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- gaining unauthorised access to other computer systems
- interfering with any other person's use or enjoyment of the Hangar 111 web site
- breaching any laws concerning the use of public telecommunications networks
- interfering or disrupting networks or web sites connected to the Hangar 111 web site
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
Hangar 111 reserves the right to refuse to post material on the Hangar 111 web site or to remove material already posted on the Hangar 111 web site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
Availability of the Hangar 111 web site
Although Hangar 111 aims to offer you the best service possible, we make no promise that the services at the Hangar 111 web site will meet your requirements. Hangar 111 cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us by email and we will attempt to correct the fault as soon as we reasonably can.
Access to the Hangar 111 web site may be occasionally restricted to allow for updates. Hangar 111 will attempt to restore the service as soon as it reasonably can.
Hangar 111's right to suspend or cancel your registration
Hangar 111 may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Hangar 111 web site.
The suspension or cancellation of your registration and your right to use the Hangar 111 web site shall not affect either party's rights or liabilities.
Hangar 111's liability
The Hangar 111 web site is provided by Hangar 111 without any warranties or guarantees. You must bear the risks associated with the use of the Internet to access the Hangar 111 web site.
The Hangar 111 web site provides content from and links to other Internet sites or resources and while Hangar 111 tries to ensure that material included on the Hangar 111 web site is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.
Hangar 111 will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience when using the Hangar 111 web site. If Hangar 111 are informed of any inaccuracies in the material on the web site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Hangar 111 web site.
Nothing in this paragraph applies to Hangar 111's liability in respect of products sold through the web shop.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.
Links to third party websites
As a convenience to Hangar 111 customers, the Hangar 111 web site includes links to other web sites or material which are beyond its control. Hangar 111 is not responsible for content on the Internet or World Wide Web pages on the Hangar 111 web site, or any other site outside the Hangar 111 web site.
Advertising and sponsorship
Part of the Hangar 111 web site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Hangar 111 web site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
Applicable law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
International use
Hangar 111 makes no promise that materials on the Hangar 111 web site are appropriate or available for use in locations outside the United Kingdom, and accessing the Hangar 111 web site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
Expiry date on payment card
Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Hangar 111 ignores this, Hangar 111 will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Hangar 111 shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Products & Liability Disclaimer
Every product we sell meets with our very high expectations for quality, manufacture, safety and reliability however all products are sold to the purchaser with the understanding that:
MOTORSPORT OR DRIVING CAN BE DANGEROUS RESULTING IN DEATH OR PERSONAL INJURY TO YOURSELF OR OTHERS.
Where applicable PLEASE READ ALL FITTING INSTRUCTIONS CAREFULLY.
Products sold by Hangar 111
No warranty or representation is made as to a product’s ability to protect the user from injury or death. The user assumes that risk. The effectiveness, warranty and longevity of a product sold by Hangar 111, is directly related to the manner in which it is installed, used and/or maintained. The user assumes this risk. Fitment of products sold by Hangar 111 to vehicles that are subject to a warranty may void the warranty and the vehicles ability to meet emission and/or other road or Motorsport regulations. The entire risk as to the quality and performance of products supplied by Hangar 111 is with the purchaser(s).
Working on your car can be a dangerous activity. If you are unsure of what you are doing, please leave all mechanical or safety critical work to a skilled mechanic. We accept no responsibility for the incorrect use and/or installation of products sold by Hangar 111 where the purchaser has performed installation themselves or by using the services of a 3rd party.
Hangar 111 accepts no liability (to the extent permitted by law) for any loss, damage or injury arising as a consequence of installing or using a product we have supplied, or from any advice given. This also applies to installation by any 3rd party - e.g. a service garage or workshop.
Motorsport & Performance Products
Due to the stresses your vehicle may encounter during fast-driving or motorsport-oriented activities which incude but are not limited to Track Days, Hillclimbs, Sprinting and Rallies, Hangar 111 will not guarantee the performance of products sold or the reliability or durability of your vehicle when used for these activities. Hangar 111 will not be liable for any losses incurred due to the failure of components or services provided when a vehicle has been used for motorsport or competition purposes.
Last updated: 06/10/09 Hangar 111 Ltd © 2009
Contact details
The Hangar 111 web site is owned and operated by Hangar 111 Limited a company registered in England and Wales.
Company Registration No. 4425946 VAT No. GB 855387192
Hangar 111 Limited.
Unit 8b Seven Acres Business Park, Newbourne Road, Waldringfield, Suffolk. IP12 4PS
Tel: +44 (0)1473 811811
If you have any queries please call or email us.
Last updated: 06/10/09 Hangar 111 Ltd © 2009